Despatch Policy
While every effort has been made to ensure that all items are shown in stock we offer no guarantee of availability and this electonic publication does not constitute an offer for sale. Goods are normally despatched within 48 hours. If we are unable to despatch your order within 7 days, we will contact you by e-mailwith an estimated despatch date and offer you the option of cancelling the order.
Returns & Refunds:
If you are not satisfied with your goods please contact sales@cms-uk.org. CMS will always aim to replace or refund damaged, faulty and missing items which are reported within three weeks of despatch.
CMS may refuse to refund or replace damaged, faulty and missing items which are reported more than three weeks after despatch.
Acceptance & Completion of Orders:
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
Privacy
Your personal data supplied will be stored at CMS Oxford offices and only used to respond to you. CMS will not pass on your details to other organisations.
Secure Ordering
Feel safe and secure
The CMS online shop is hosted by the U.K.s leading e-commerce provider, Shopcreator plc, on their secure servers. This gives you peace of mind when ordering goods from the site that your credit card details and any other information is totally safe.
The Padlock
The padlock image in the bottom bar of your browser when you place items in the shopping cart and the pages beyond is a sign that tells you that you are ordering on secure pages. An additional sign is the fact that the URL in the address bar changes from http: to https:
128 Bit Encryption
Shopcreator's servers use 128 bit encryption which is the highest level of security available on any e-commerce site.